Hi, I'm Grey My work sits where people, process, and systems meet — helping customers feel supported, teams work smarter, and businesses move with more clarity.

Here's something fun: I built an AI version of me that can answer almost anything about my work, experience, and how I think. Go ahead — put it to the test.

Put GreyGPT to the Test

A friendly 3D version of Grey, your AI guide
Client Success Account Management B2B Sales Support Customer Retention Revenue Expansion Lead Management Client Onboarding CRM & Salesforce Operations Customer Experience Process Improvement Escalation Resolution Cross-Functional Collaboration Team Leadership Healthcare Education Operations Workflow Optimization Client Communication Reporting & Analytics Brand Representation

About me

The real conversation lives with the AI version of me up top.

What I do

Customer operations, CRM/Salesforce workflows, and hands-on team leadership inside healthcare continuing education.

How I work

Calm under pressure, a high bar for the work, and quick to build trust—on a team or with a customer on the phone.

What drives me

Making complex operations feel simpler, and getting measurably better at the work every single day.

Experience

A brief timeline—roles, places, and years. For what any one of them was actually like, ask the AI version of me up top.

Customer Service & Operations Manager

Present

Summit Professional Education (formerly Herman & Wallace)

Lead a small team hands-on—direct reports, escalations, training, SLAs, and workflow fixes—while staying close to registration, credits, invoicing, and Salesforce.

Sales Representative

~2.5 years

Herman & Wallace Pelvic Rehabilitation Institute

Sole sales rep: opportunity creation, course fill, customer follow-up, invoicing and credits, and marketing campaign support.

Course Operations & Customer Support

2020 · ~2.5 years

Herman & Wallace Pelvic Rehabilitation Institute

Supported weekend courses and nationwide satellite launches—rosters, attendance, instructor/host-site support, Zoom and Teachable access, and Salesforce intake.

Public Relations · CWU

2015 – 2020

Central Washington University

Studied Public Relations and led a student-run PR firm as Firm Director (Live Nation / Sasquatch Music Festival campaign; VIP agency award).

Contact

Not sure if I'm the right fit? Ask the AI version of me whether my background matches the role you're hiring for—then, if it feels aligned, reach out here.